Returns & Exchanges
At Stix, we want you to be completely satisfied with your home essentials. If your purchase isn't a perfect fit for your space, we offer a 30-day return window for items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return.
Prepare the Package
Carefully pack your items in their original boxes with all included hardware and documentation to ensure safe transit back to our warehouse.
Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your package.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing